Support
Frequently Asked Questions
Questions we get before a first call
Do you take one-off projects or only retainers?
Both. The advertising audit is a fixed-scope one-off and the management programme runs for eight weeks. The retainer is for teams that want campaigns run month after month.
How do you charge for media spend?
Our fee is separate from media spend and is fixed per package. Ad budget is paid by you directly to the platforms, so you keep ownership of the accounts.
Do you need access to our ad accounts and analytics?
Read access is enough for a diagnostic. For managed campaigns we need standard user access, never the account owner role, and access is removed when the engagement ends.
What if we already have an in-house marketing team?
Then we work as an extension of it: we set the plan, run the parts that need senior attention and train your team on the rest. Management training can be booked on its own.
How quickly can work start?
Orders are confirmed within one business day. Diagnostics usually start the following week, and retainer work starts after the kickoff call and account access.